Refund & Returns Policy

# Returns & Refund Policy

**Last Updated: September 24, 2026**

At **US Diamond Outlet**, every piece of jewelry is made to order with care and attention to detail. Because our jewelry is specifically produced or prepared for each customer's order, our return, cancellation, and refund policies differ from those applicable to mass-produced, ready-to-ship merchandise.

Please review this Returns & Refund Policy carefully before placing your order at **USDiamondOutlet.com**.

## Made-to-Order Jewelry

Our lab-grown diamond jewelry is made to order in the United States. Once an order has entered production, materials may have been allocated, diamonds selected, settings prepared, or manufacturing work begun specifically for your purchase.

For this reason, made-to-order items may be subject to certain return restrictions as described below.

## Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Orders may generally be canceled for a full refund if production has not yet begun.

Once an order has entered production, been customized, or materials have been specially ordered or allocated for the item, cancellation may no longer be possible.

If we are able to stop production after work has begun, any costs already incurred in producing or preparing the order may be deducted from the refund.

## Returns

Eligible non-customized jewelry may be returned within **14 days of delivery**, provided that:

* The item is unused, unworn, and in its original condition. * The jewelry has not been resized, engraved, altered, repaired, or modified. * All original packaging, certificates, grading reports, tags, accessories, and documentation are included. * Any security tags or return-control tags attached to the jewelry have not been removed or altered. * The return has been authorized by US Diamond Outlet before the item is shipped back.

Returned merchandise that does not meet these requirements may be refused or may be subject to deductions from the refund.

The 14-day return period begins on the date the carrier confirms delivery of the order.

## Custom and Personalized Orders

Because they are produced specifically for the customer, the following items are generally considered **final sale and non-returnable** unless they arrive damaged, defective, or materially different from the order placed:

* Engraved jewelry * Personalized jewelry * Special-order designs * Custom-made jewelry * Jewelry produced according to customer-supplied specifications * Special ring sizes produced specifically for the customer * Jewelry that has been resized or altered at the customer's request * Items modified after the original order was placed

We encourage customers to carefully review all sizes, specifications, metal selections, diamond selections, engraving details, and customization instructions before submitting an order.

## Loose Lab-Grown Diamonds

Eligible loose lab-grown diamonds may be returned within the applicable return period only when they are returned in their original condition together with all accompanying grading reports, certificates, packaging, and documentation.

If an original diamond grading report or certificate is missing, damaged, or altered, we reserve the right to deduct the cost of obtaining replacement documentation from the refund or to refuse the return where appropriate.

Diamonds that have been set, engraved, inscribed at the customer's request, damaged, altered, or otherwise modified after delivery may not be eligible for return.

## Return Authorization Required

Please contact **US Diamond Outlet** before returning any merchandise.

Unauthorized returns may be refused.

Once your return request is approved, we will provide return instructions and, when applicable, a Return Merchandise Authorization or other return reference number.

Please do not ship jewelry to our business location without receiving return instructions from us first.

## Return Shipping

Unless the return is due to an error by US Diamond Outlet or an item that arrived damaged or defective, the customer is responsible for return shipping costs.

Because jewelry and diamonds are high-value products, we strongly recommend that customers use:

* A trackable shipping service * Appropriate shipping insurance * Secure packaging * Signature confirmation

Customers remain responsible for returned merchandise until it has been successfully delivered to the return location provided by US Diamond Outlet.

US Diamond Outlet is not responsible for return packages lost or damaged while being shipped by the customer.

## Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your jewelry arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible and provide:

* Your order number * A description of the issue * Clear photographs or video showing the problem, when applicable * Photographs of the shipping package if the item appears to have been damaged in transit

After reviewing the claim, we may provide a repair, replacement, exchange, or refund, depending on the circumstances.

Do not have an item repaired or altered by a third party before contacting us, as unauthorized alterations may affect our ability to evaluate the claim.

## Refund Inspection

All returned merchandise is inspected before a refund is issued.

We may reduce or refuse a refund if an item shows evidence of:

* Wear or use * Scratches or physical damage not present when delivered * Missing stones * Modification or alteration * Resizing * Engraving * Missing certificates or grading reports * Missing components or packaging * Unauthorized repair * Damage caused by improper handling

Normal inspection procedures may include verifying the identity, condition, weight, measurements, serial number, inscription, grading documentation, and other identifying characteristics of the returned diamond or jewelry.

## Refund Processing

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the **original payment method** used for the purchase.

Shipping charges, expedited shipping fees, insurance charges, customization charges, engraving charges, sizing charges, and other services that have already been performed may be non-refundable unless the return resulted from an error by US Diamond Outlet or applicable law requires otherwise.

After we issue a refund, additional processing time may be required by your bank, credit card company, financing provider, or payment processor before the funds appear in your account.

## Exchanges

If you would like to exchange an eligible item, please contact us.

Because our jewelry is made to order, an exchange may be processed as a return of the original eligible item followed by production of a new order.

Any difference in price between the original item and replacement item will be charged or refunded as appropriate.

Custom, personalized, resized, engraved, or otherwise altered items may not qualify for exchange.

## Ring Sizing

Customers are responsible for selecting the correct ring size when placing an order.

If a ring requires resizing after delivery, please contact us to determine whether resizing is possible.

Some designs, stone arrangements, eternity bands, specialty metals, and custom rings may have limited resizing options or may not be resizable.

Resizing fees and shipping charges may apply.

## Natural Variations

Jewelry is individually manufactured and finished. Minor variations in appearance, dimensions, stone positioning, metal finish, or other characteristics may occur as a normal result of the manufacturing process.

Computer monitors, mobile devices, photography, lighting, and display settings may also cause colors and proportions to appear differently online.

Such minor variations do not necessarily constitute a manufacturing defect.

## Refused or Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address.

Orders returned to us because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or other circumstances outside our control may be subject to additional shipping charges.

Refusing delivery does not automatically constitute an approved return or cancellation.

## Chargebacks and Payment Disputes

We encourage customers to contact US Diamond Outlet directly if there is a problem with an order.

We will make reasonable efforts to investigate and resolve legitimate concerns regarding purchases, deliveries, returns, refunds, or product quality.

Submitting a payment dispute or chargeback does not modify the eligibility requirements contained in this Returns & Refund Policy.

## Fraud Prevention

For the protection of our customers and our business, returned diamonds and jewelry may be examined to confirm that the returned merchandise is the same merchandise originally sold by US Diamond Outlet.

Items suspected of substitution, tampering, fraudulent return activity, or intentional damage may be refused and may be reported to the appropriate payment processor, insurer, shipping carrier, or authorities where appropriate.

## Non-Refundable Services

Unless otherwise required by applicable law or caused by an error on our part, the following charges may be non-refundable once the applicable service has been performed:

* Engraving * Custom design work * Special-order production * Ring resizing * Rush production * Expedited shipping * Special handling * Previously completed repair or alteration services

Any applicable non-refundable charges will be disclosed or reflected in the order where appropriate.

## Promotions and Discounts

If an item purchased using a promotion, coupon, package discount, or bundled offer is returned, the refund may be adjusted to reflect the terms of the promotion.

If the return causes the remaining items in an order to no longer qualify for a promotional discount, the refund may be calculated based on the price that would have applied to the items retained by the customer.

## Final Sale Items

Items clearly identified as **Final Sale** at the time of purchase cannot normally be returned or exchanged, except where required by applicable law or where the item arrives damaged, defective, or materially different from what was ordered.

## How to Request a Return

To request a return, please contact **US Diamond Outlet Customer Service** through the contact information provided on **USDiamondOutlet.com**.

Please include:

* Your full name * Order number * Item being returned * Reason for the return * Photographs when reporting damage, defects, or an incorrect item

Do not send merchandise back until you have received return authorization and shipping instructions from us.

## California Business Location

US Diamond Outlet operates from California in the **90014-1763 ZIP Code** area.

The location used for processing returns may differ from our administrative or business location. Customers should always use the return address provided with their authorized return instructions.

## Applicable Consumer Rights

Nothing in this Returns & Refund Policy is intended to eliminate or restrict any consumer right or remedy that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides rights greater than those described in this policy, the applicable legal requirements will control.

## Changes to This Policy

US Diamond Outlet may update this Returns & Refund Policy periodically to reflect changes in our products, manufacturing practices, business operations, or legal requirements.

The version posted on **USDiamondOutlet.com** at the time of purchase will generally govern that transaction, subject to applicable law.

## Contact Us

If you have questions about a return, refund, exchange, cancellation, or an item you purchased, please contact:

**US Diamond Outlet** California 90014-1763 United States **Website:** USDiamondOutlet.com

Please include your order number when contacting us regarding an existing purchase.