Shipping and Delivery

# Shipping & Delivery

**Last Updated: September 24, 2026**

Thank you for shopping with **US Diamond Outlet**. We specialize in high-quality, lab-grown diamond jewelry that is proudly made in the United States. Because our jewelry is **made to order**, each piece is carefully produced, inspected, and prepared specifically for you before shipment.

US Diamond Outlet is based in **Los Angeles, California 90014-1763**.

## Made-to-Order Production

Most jewelry sold on USDiamondOutlet.com is made to order. This means your jewelry may not be ready for immediate shipment at the time your order is placed.

Production time varies depending on the design, customization, diamond selection, ring size, metal type, and complexity of the piece.

Estimated production or processing times displayed on a product page or provided with your order are estimates only and may vary.

Your estimated delivery time consists of:

**Production Time + Shipping Time = Estimated Delivery Time**

Shipping transit time begins only after your jewelry has completed production, quality inspection, and packaging.

## Order Processing

After an order is placed, you will receive an order confirmation using the contact information provided during checkout.

Orders may be subject to payment verification, fraud screening, address verification, and other security reviews before production begins.

For customized, personalized, engraved, or specially configured jewelry, production may begin shortly after your order is accepted. Changes or cancellations may therefore be limited once production has started.

## Shipping Within the United States

We ship orders to eligible addresses within the United States.

Available shipping methods, estimated transit times, and applicable shipping charges will be displayed during checkout when available.

Shipping estimates are provided by the applicable shipping carrier and are not guaranteed unless a specific guaranteed shipping service is expressly stated.

Business days generally exclude Saturdays, Sundays, and U.S. federal holidays.

## Free Shipping Promotions

From time to time, US Diamond Outlet may offer free shipping based on order value, promotional offers, destination, or other eligibility requirements.

Any applicable free shipping offer and its terms will be displayed on USDiamondOutlet.com or during checkout.

Promotional shipping offers may be modified or discontinued at any time, subject to orders already accepted under the applicable promotion.

## Insured Shipping

Due to the value of our jewelry, eligible shipments may be insured while in transit until confirmed delivery to the shipping address provided with the order.

Customers should inspect packages promptly after delivery and notify us as soon as possible if a package appears damaged, opened, tampered with, or otherwise compromised.

Please retain all packaging materials if a shipping claim may be necessary.

## Signature Required

For the security of your purchase, **a signature may be required upon delivery**, particularly for higher-value orders.

Depending on the shipment value and carrier requirements, an adult signature may be required.

Customers are responsible for ensuring that an authorized recipient is available at the delivery address to accept and sign for the package when required.

Carriers may make multiple delivery attempts or hold a package at an authorized location if no eligible recipient is available.

## Tracking Information

Once your order has shipped, tracking information will normally be provided by email or through your customer account, when available.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

A shipping confirmation or tracking number does not necessarily mean the carrier has already physically received or scanned the package.

## Estimated Delivery Dates

Any production, shipment, or delivery date provided by US Diamond Outlet is an **estimate and not a guarantee**, unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

* Severe weather or natural disasters * Carrier delays * Transportation interruptions * Holiday shipping volume * Labor disruptions * Incorrect or incomplete delivery information * Security or payment verification * Supply or material availability * Custom manufacturing requirements * Government restrictions * Other circumstances beyond our reasonable control

We will make reasonable efforts to keep customers informed if we become aware of a significant delay affecting an order.

## Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

* Recipient name * Street address * Apartment, suite, or unit number * City * State * ZIP Code * Telephone number * Email address

US Diamond Outlet is not responsible for delivery delays or additional costs caused by incorrect or incomplete address information provided by the customer.

## Changing Your Shipping Address

If you need to change your shipping address, contact us as soon as possible.

For security reasons, we cannot guarantee that a shipping address can be changed after an order has entered production, passed payment verification, or been shipped.

For high-value orders, additional identity or payment verification may be required before an address change can be approved.

Once a package has been transferred to the shipping carrier, address changes may be restricted or unavailable.

## P.O. Boxes and Alternative Addresses

Certain high-value or signature-required shipments may not be eligible for delivery to a P.O. Box, mailbox service, freight-forwarding address, hotel, or similar location.

We may request an alternative physical delivery address when required for security or carrier eligibility.

## Delayed Packages

If your tracking information shows that your package is delayed, please first allow the carrier an appropriate amount of time to update the shipment status.

If the package remains delayed beyond the expected delivery period, contact US Diamond Outlet so we can assist with reviewing the shipment with the carrier.

Carrier investigations may take several business days or longer depending on the circumstances.

## Lost Packages

If tracking indicates that a package may be lost in transit, please contact us promptly.

We may initiate an investigation or insurance claim with the carrier.

Customers may be required to cooperate with the carrier or insurer by providing documentation, confirming non-receipt, completing a claim form, or providing other reasonably requested information.

Replacement, refund, or other resolution of a lost shipment may be subject to completion of the carrier or insurance investigation.

## Packages Marked "Delivered"

If carrier tracking shows a package as delivered but you cannot locate it, please:

1. Check the delivery location and surrounding areas. 2. Check with household members, building personnel, reception desks, or authorized recipients. 3. Review any delivery photograph or carrier notification, if available. 4. Contact the shipping carrier. 5. Contact US Diamond Outlet if the package still cannot be located.

Because high-value jewelry shipments may require a signature, delivery records and signature confirmation may be reviewed as part of any investigation.

## Damaged Shipments

If your package or jewelry arrives damaged, contact US Diamond Outlet as soon as possible after delivery.

Please do not discard:

* The shipping box * Protective packaging * Shipping labels * Packing materials * Damaged merchandise

We may request photographs or other documentation so we can evaluate the damage and, where appropriate, initiate a carrier or insurance claim.

## Refused or Undeliverable Packages

Packages returned to us because of an incorrect address, repeated failed delivery attempts, refusal of delivery, failure to provide a required signature, or failure to retrieve a carrier-held package may be subject to additional shipping charges.

Because our jewelry is made to order, refusal or non-acceptance of delivery does not automatically cancel an order or make the merchandise eligible for a refund.

Any return or refund eligibility remains subject to our applicable **Return & Refund Policy**.

## International Shipping

International shipping availability, if offered, will be indicated during checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, VAT, or other government-imposed charges applicable in the destination country.

Such charges are generally not included in the product price or shipping charge unless expressly stated otherwise.

Delivery times for international shipments may also be affected by customs clearance procedures.

## Holiday Orders and Special Occasions

Production and shipping volumes may increase before major holidays and gift-giving occasions.

If you are purchasing jewelry for an engagement, wedding, anniversary, birthday, holiday, or other time-sensitive event, we recommend placing your order well in advance.

Unless expressly guaranteed in writing by US Diamond Outlet, requested event dates and estimated arrival dates are not guaranteed.

## Made in the USA

Our lab-grown diamond jewelry is proudly made in the United States. Each made-to-order piece goes through our production and quality-control process before it is approved for shipment.

Our goal is to provide jewelry that meets our quality standards rather than rushing production solely to meet an estimated shipping date.

## Contact Us

If you have questions regarding the production, shipping, tracking, or delivery of your order, please contact us through the customer service contact information provided on **USDiamondOutlet.com**.

**US Diamond Outlet** Los Angeles, California 90014-1763 United States

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By placing an order through USDiamondOutlet.com, you acknowledge that you have reviewed and accepted this Shipping & Delivery Policy together with our applicable Terms of Service, Return & Refund Policy, Privacy Policy, and other policies published on our website.