Terms of Service

# TERMS OF SERVICE

**Last Updated: September 24, 2026**

Welcome to **USDiamondOutlet.com** (“Website,” “Site,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of USDiamondOutlet.com and your purchase of products offered through our Website.

By accessing our Website, creating an account, placing an order, or purchasing any product from us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or purchase our products.

## 1. About USDiamondOutlet.com

USDiamondOutlet.com specializes in **lab-grown diamond jewelry and loose lab-grown diamonds**.

Our jewelry is primarily **made to order** and produced in the United States unless otherwise specifically stated on an individual product page.

Because many of our products are manufactured or assembled specifically for each customer after an order is placed, production times, cancellation rights, return eligibility, and other conditions may differ from those applicable to ordinary pre-manufactured retail merchandise.

References on our Website to “diamonds,” “lab-grown diamonds,” “laboratory-grown diamonds,” or similar terminology refer to laboratory-grown diamonds unless a product is expressly identified otherwise.

## 2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order through our Website.

By placing an order, you represent that:

* You are legally capable of entering into a binding agreement; * The information you provide is accurate and complete; * You are authorized to use the payment method submitted with your order; and * Your purchase is for lawful purposes.

We reserve the right to decline, limit, or cancel an order where permitted by law.

## 3. Lab-Grown Diamond Disclosure

USDiamondOutlet.com sells laboratory-grown diamonds and jewelry containing laboratory-grown diamonds.

Lab-grown diamonds are created through technological processes rather than being mined from the earth. Product descriptions are intended to clearly identify jewelry or loose stones containing laboratory-grown diamonds.

Diamond characteristics, including carat weight, color, clarity, cut, dimensions, and grading information, may vary by product.

Where a diamond is accompanied by an independent grading report or certificate, the grading information is provided by the applicable independent grading laboratory. USDiamondOutlet.com does not control the grading standards or determinations of independent laboratories.

Product photographs, videos, renderings, and illustrations are provided for reference. Actual stones may vary slightly in appearance due to lighting, photography, screen settings, diamond characteristics, setting design, and natural variations in manufacturing.

## 4. Made-to-Order Jewelry

Unless otherwise stated, jewelry sold through USDiamondOutlet.com is **made to order**.

Manufacturing generally begins after your order has been accepted and payment has been authorized or received.

Made-to-order products may include, without limitation:

* Engagement rings; * Wedding and anniversary bands; * Earrings; * Pendants; * Necklaces; * Bracelets; * Custom settings; * Jewelry manufactured for a selected diamond; * Jewelry manufactured in a particular ring size; * Engraved items; and * Other jewelry produced according to a customer's selected specifications.

Estimated production times displayed on the Website are estimates only and are not guaranteed delivery dates.

Production may occasionally take longer because of quality-control requirements, material availability, diamond availability, customization, holidays, carrier delays, or other circumstances beyond our reasonable control.

We reserve the right to remake, repair, or delay shipment of an item if it does not meet our quality standards before shipment.

## 5. Custom and Personalized Orders

Certain products may be considered custom or personalized products, including items involving:

* Custom dimensions; * Special ring sizes; * Customer-requested design changes; * Engraving; * Special metal combinations; * Non-standard stone arrangements; * Customer-selected center stones; * Custom CAD designs; * Modified settings; or * Other individualized specifications.

Once production of a custom or personalized product has begun, the order may not be canceled, changed, exchanged, or returned except where required by law or expressly permitted under our published Return Policy.

Customers are responsible for reviewing all specifications, spelling, measurements, ring sizes, engraving instructions, and other customization details before approving an order.

## 6. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, measurements, images, pricing, and availability information.

However, minor variations may occur because jewelry is manufactured and finished individually.

Measurements and weights may be approximate. Total carat weights for jewelry containing multiple stones may vary slightly from the stated weight due to normal manufacturing tolerances.

Colors displayed on a monitor or mobile device may not exactly represent the appearance of metals, gemstones, diamonds, or finishes in person.

Nothing on the Website should be interpreted as a guarantee that every product will appear exactly identical to a photograph, digital rendering, or sample image.

## 7. U.S.-Made Jewelry

Products identified as **Made in USA**, **U.S. Made**, **Made in the United States**, or similar language are represented according to the sourcing and manufacturing information applicable to that particular product.

Certain components, materials, gemstones, diamonds, findings, packaging, tools, or other inputs may originate outside the United States even where jewelry manufacturing, assembly, setting, finishing, or related production occurs in the United States.

Any country-of-origin representation appearing on a specific product page will control over a general statement elsewhere on the Website.

## 8. Pricing

All prices displayed on USDiamondOutlet.com are stated in U.S. dollars unless otherwise indicated.

We reserve the right to change prices at any time before an order has been accepted.

Prices may change because of changes in:

* Diamond market pricing; * Precious-metal pricing; * Manufacturing costs; * Supplier pricing; * Promotions; * Inventory availability; or * Other market conditions.

A price displayed on the Website does not constitute a binding offer until we accept the applicable order.

We reserve the right to correct pricing, typographical, technical, or product-description errors.

If an obvious pricing or product-information error affects an order, we may contact you to provide the option to proceed at the corrected price or cancel the affected order and receive a refund.

## 9. Taxes

Applicable sales tax, use tax, or other government-imposed charges may be collected where required.

Tax amounts may depend on the shipping destination and applicable laws at the time of purchase.

Customers remain responsible for any taxes, duties, fees, or assessments that are legally their responsibility and that are not collected by us at checkout.

## 10. Payment

We may accept credit cards, debit cards, digital wallets, financing services, or other payment methods displayed during checkout.

Available payment methods may change without notice.

By submitting payment information, you authorize us and our payment processors to charge the applicable purchase price, taxes, shipping charges, and other disclosed fees.

Orders may be subject to payment verification and fraud screening.

We may request additional identity, billing, or payment verification before accepting or shipping an order.

We reserve the right to cancel an order where payment cannot be verified or where we reasonably suspect fraud or unauthorized activity.

## 11. Order Acceptance

Submission of an order does not necessarily mean that we have accepted it.

An order is considered accepted after we confirm the order and, where applicable, begin processing or production.

We reserve the right to reject or cancel an order for reasons including:

* Product or diamond unavailability; * Pricing errors; * Product-description errors; * Payment authorization problems; * Suspected fraudulent activity; * Manufacturing limitations; * Inability to fulfill requested customization; * Shipping restrictions; or * Other legitimate business reasons.

If we cancel an order after collecting payment, we will refund the applicable canceled amount to the original payment method, subject to payment-provider processing times.

## 12. Changes and Cancellations

Because our jewelry is generally made to order, customers should contact us as soon as possible if they need to request an order change or cancellation.

A cancellation or modification is **not guaranteed** after an order is submitted.

If manufacturing, stone setting, engraving, customization, or other production has already begun, the order may no longer be eligible for cancellation or modification.

Any applicable cancellation, restocking, design, diamond, labor, or production fees will be disclosed where applicable and permitted by law.

Our current Cancellation and Return Policies, if separately published on the Website, are incorporated into these Terms by reference.

## 13. Shipping and Delivery

Available shipping methods and estimated delivery times will be displayed during checkout or communicated after ordering.

Estimated shipping and delivery dates are not guarantees.

Made-to-order production time is separate from carrier transit time.

Delivery may be affected by circumstances including:

* Carrier delays; * Weather; * Holidays; * Security checks; * Address verification; * Payment verification; * Production delays; * Customs procedures, where applicable; and * Events outside our reasonable control.

High-value orders may require an adult signature or other delivery verification.

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays resulting from inaccurate or incomplete shipping information provided by the customer.

## 14. Risk of Loss and Delivery Claims

Ownership and risk-of-loss rules will be determined in accordance with applicable law and the shipping method used.

Customers should inspect packages promptly after delivery.

Any package that appears damaged, tampered with, opened, or incomplete should be reported to us promptly.

Claims involving missing, damaged, or lost shipments may require cooperation with the shipping carrier, insurance provider, payment processor, law enforcement, or other parties.

We may require photographs, packaging materials, signatures, identification, affidavits, police reports, carrier documentation, or other reasonable evidence before resolving certain high-value shipment claims.

## 15. Returns and Exchanges

Returns and exchanges are governed by the **USDiamondOutlet.com Return Policy** in effect at the time of purchase.

Because many of our products are made to order, customized, sized, engraved, manufactured for a selected stone, or otherwise personalized, certain items may be non-returnable or subject to different return conditions.

Customers should review the Return Policy before completing a purchase.

Returned merchandise must satisfy all applicable return requirements, which may include return authorization, time limits, original condition, security tags, certificates, packaging, and documentation.

We reserve the right to reject returns that do not satisfy the applicable Return Policy, subject to applicable law.

## 16. Diamond Certificates and Grading Reports

Certain diamonds may include a grading report from an independent gemological laboratory.

Any grading report remains subject to the grading standards, methodology, opinions, tolerances, and terms of the issuing laboratory.

Diamond grading involves professional judgment. Different laboratories or graders may reach somewhat different conclusions regarding the same stone.

We do not guarantee that another grading organization, appraiser, jeweler, or professional will assign identical grades or values.

If an original grading report is supplied with a product, customers may be required to return that original report when returning the corresponding diamond or jewelry.

A fee may apply where a required grading report is lost or not returned, to the extent disclosed in our Return Policy and permitted by law.

## 17. Ring Sizing

Customers are responsible for selecting the correct ring size.

Finger size can vary based on temperature, time of day, measuring method, hand dominance, ring width, and other factors.

We recommend obtaining a professional ring-size measurement before ordering.

Certain designs, including eternity bands, intricate settings, tension-style rings, or rings with stones extending around the band, may have limited resizing capability or may not be resizable.

Additional fees may apply to resizing after production.

## 18. Jewelry Care

Fine jewelry requires appropriate care.

Customers should avoid exposing jewelry to unnecessary impact, harsh chemicals, chlorine, abrasive cleaners, excessive heat, or conditions that may damage gemstones, settings, finishes, or precious metals.

Prongs and settings may wear over time through normal use. Jewelry should be periodically inspected by a qualified jeweler.

Loss of a gemstone resulting from damaged, worn, bent, or neglected settings may not be covered by any applicable warranty.

## 19. Limited Warranty

If USDiamondOutlet.com provides a separate written jewelry warranty, that warranty will govern eligible warranty claims.

Unless otherwise stated in writing, warranties do not cover damage caused by:

* Normal wear and tear; * Accidents; * Abuse or misuse; * Impact; * Improper cleaning; * Unauthorized repair or modification; * Improper sizing performed by another jeweler; * Loss or theft; * Bent or damaged prongs; * Stone loss caused by damage or wear; * Chemical exposure; * Failure to maintain the jewelry; or * Circumstances outside our reasonable control.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.

## 20. Independent Appraisals and Jewelry Value

Any suggested retail value, appraisal, comparison price, replacement value, or similar information displayed on our Website is provided only as described in connection with the applicable product.

Jewelry and diamond prices may change over time.

We do not guarantee that any product will appreciate in value, maintain its purchase price, or achieve a particular resale value.

A customer's purchase should not be considered an investment recommendation.

Independent appraisers, insurers, jewelers, and resale businesses may assign values that differ from the amount paid or from any valuation provided with a product.

## 21. Promotions and Discount Codes

Promotions, coupons, discounts, and promotional codes may be subject to separate terms.

Unless otherwise specified:

* Promotions cannot be combined; * Discounts have no cash value; * Promotions may exclude particular products or diamonds; * Promotions may expire without extension; and * Promotional pricing may not be applied retroactively to previous purchases.

We reserve the right to cancel or modify a promotion where permitted by law.

## 22. Intellectual Property

The Website and its contents, including text, photographs, graphics, product descriptions, logos, designs, illustrations, videos, interfaces, software, and other materials, are owned by or licensed to USDiamondOutlet.com and are protected by applicable intellectual-property laws.

You may use the Website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, scrape, republish, commercially exploit, reverse engineer, or create derivative works from Website content without our prior written permission, except where permitted by law.

## 23. User Reviews and Submitted Content

If you submit a review, photograph, testimonial, comment, or other content to us, you represent that you have the right to submit that content.

You may not submit content that is unlawful, fraudulent, defamatory, threatening, infringing, obscene, malicious, or otherwise violates another person's rights.

To the extent permitted by law, by voluntarily submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content in connection with our Website, business, and marketing.

We reserve the right to remove submitted content that violates these Terms.

## 24. Prohibited Uses

You may not use USDiamondOutlet.com to:

* Commit fraud; * Make unauthorized purchases; * Violate applicable law; * Interfere with Website security; * Attempt unauthorized access to our systems; * Introduce malicious software; * Scrape or harvest data through unauthorized automated methods; * Impersonate another person; * Infringe intellectual-property rights; or * Interfere with another person's use of the Website.

We may suspend or terminate access for violations of these Terms.

## 25. Third-Party Services

Our Website may use or link to third-party services, including payment processors, financing providers, shipping companies, grading laboratories, review platforms, analytics providers, and social-media platforms.

Those services may be governed by their own terms and privacy policies.

We are not responsible for the independent acts, omissions, policies, or services of third parties except to the extent required by applicable law.

## 26. Website Availability

We attempt to maintain reliable access to our Website but do not guarantee uninterrupted or error-free operation.

The Website may occasionally be unavailable because of maintenance, software updates, security incidents, technical problems, network failures, or circumstances beyond our control.

We may modify, suspend, or discontinue portions of the Website at any time, subject to obligations relating to orders already accepted.

## 27. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED IN WRITING OR WARRANTIES THAT CANNOT LEGALLY BE DISCLAIMED, WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

THIS SECTION DOES NOT LIMIT ANY CONSUMER RIGHTS THAT CANNOT BE WAIVED UNDER APPLICABLE LAW.

## 28. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, USDIAMONDOUTLET.COM, ITS OWNERS, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE WEBSITE OR PURCHASE OF PRODUCTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING FROM A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO US FOR THE PRODUCT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY. WHERE SUCH LIMITATIONS ARE PROHIBITED, THIS SECTION WILL APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

## 29. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless USDiamondOutlet.com and its owners, affiliates, officers, employees, and agents from claims, liabilities, damages, and reasonable expenses arising from your unlawful use of the Website, violation of these Terms, or infringement of another person's rights.

This provision does not apply to liabilities that cannot legally be shifted to a consumer.

## 30. Privacy

Your use of USDiamondOutlet.com is also subject to our **Privacy Policy**.

Our Privacy Policy describes how we collect, use, store, and disclose personal information.

By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.

## 31. Electronic Communications

By submitting an order or contacting us electronically, you consent to receive transactional communications electronically, including:

* Order confirmations; * Payment notifications; * Production updates; * Shipping notices; * Customer-service communications; and * Other communications related to your transaction.

Marketing communications will be handled according to applicable law and our Privacy Policy.

## 32. Fraud Prevention

Jewelry and diamonds are high-value products, and we may use fraud-prevention measures to protect customers and our business.

Orders may be delayed while information is verified.

We may request identity verification, billing verification, payment confirmation, signature confirmation, or other reasonable documentation before manufacturing or shipping an order.

We reserve the right to reject transactions that present an unacceptable fraud or security risk.

## 33. Force Majeure

We will not be responsible for delays or failures caused by circumstances reasonably outside our control, including natural disasters, severe weather, war, terrorism, civil unrest, government actions, labor disruptions, transportation interruptions, supplier failures, utility failures, internet outages, epidemics, pandemics, manufacturing disruptions, or carrier delays.

We will make reasonable efforts to fulfill affected orders when normal operations resume.

## 34. Governing Law

These Terms and any dispute arising from your use of the Website or purchase of products will be governed by the laws of the **State of [STATE]**, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

## 35. Dispute Resolution

Before initiating formal legal proceedings, you and USDiamondOutlet.com agree to make a reasonable good-faith effort to resolve disputes through direct communication.

Please send written notice describing the dispute to:

**USDiamondOutlet.com** [LEGAL COMPANY NAME] [BUSINESS ADDRESS] [CITY, STATE ZIP] Email: [CUSTOMER SERVICE / LEGAL EMAIL]

Any additional arbitration, venue, class-action waiver, or dispute-resolution provisions should be included here only after review by qualified legal counsel and in accordance with applicable federal and state law.

## 36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permissible, and the remaining provisions will remain in effect.

## 37. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

## 38. Assignment

You may not transfer or assign your rights or obligations under these Terms without our written consent.

We may assign our rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, or other lawful business transaction, subject to applicable law.

## 39. Changes to These Terms

We may update these Terms from time to time.

When changes are made, the revised Terms will be posted on this page with an updated “Last Updated” date.

Changes will apply prospectively unless otherwise required by law.

The Terms in effect when your order is accepted will generally govern that transaction.

## 40. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, Warranty Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and USDiamondOutlet.com concerning your use of the Website and purchases made through it.

If a product-specific term conflicts with a general provision of these Terms, the product-specific term will control with respect to that product.

## 41. Contact Us

Questions regarding these Terms may be directed to:

**USDiamondOutlet.com** [LEGAL COMPANY NAME] [BUSINESS ADDRESS] [CITY, STATE ZIP] United States

**Email:** [CUSTOMER SERVICE EMAIL] **Website:** USDiamondOutlet.com